This Cancellation & Refund Policy applies to purchases from Mark Advertising through hnahsinkut.com and the Hnahsin Kut mobile application. Read it together with our Terms & Conditions and the conditions displayed for your selected service before payment.
1. Customer cancellations and no-shows
Confirmed purchases are generally non-refundable for customer-requested cancellations, change of mind, accidental selection of a date or quantity, inability to travel, late arrival, or non-attendance. Please check your purchase carefully before paying. Exceptions apply where a refund is required by applicable law or expressly provided in the conditions disclosed for the purchased service.
Used or redeemed passes and services already supplied are generally not eligible for a cancellation refund. This does not affect any remedy available under applicable law for a defective or deficient service.
2. Organiser cancellation, postponement, or programme changes
A change in a performer, schedule, or individual element of a general festival programme does not automatically entitle a customer to a refund of the entire purchase. The position may differ where the affected activity is itself the service specifically purchased.
If an organiser cancellation, postponement, or disruption affects your booking, we will notify affected customers of the applicable arrangements through the website, app, or booking contact details. Any rescheduled, replacement, or other arrangement will be described in that notice; no particular alternative is guaranteed in advance. Refund eligibility will depend on the service purchased, the service supplied, the applicable booking conditions, and the circumstances. Any refund or other remedy required by applicable law remains available, including where the purchased service cannot be supplied. An alternative arrangement does not remove a mandatory refund right.
3. Payment errors and unconfirmed bookings
Contact us if a payment was successfully collected but no booking was issued, or if you believe you were charged more than once for the same transaction. We will verify the payment and booking records. A verified excess duplicate collection, or a collected payment for a booking that cannot be fulfilled, is eligible for refund of the affected amount. Separate confirmed orders are not automatically treated as duplicate payment errors.
A pending or failed payment may be reversed directly by the payment provider or bank. Such a reversal is different from a merchant-initiated refund and follows the provider's processing timeline.
4. How to request a review
Email contact@siruk.io with your order or booking reference, payment reference, registered contact details, amount, payment date, and reason for the request. Please report issues promptly so that we can investigate. We may request information reasonably necessary to verify the transaction and your entitlement. Do not send card security codes, UPI PINs, banking passwords, or payment authentication OTPs.
We will communicate the eligibility decision and, where applicable, the refund amount. Refund requests are assessed against this policy, the conditions of the purchased service, verified transaction records, and applicable law.
5. Refund method, amount, and timeline
Eligible refunds will be initiated within 7 working days after verification is complete and eligibility is confirmed. For this processing period, working days exclude Saturdays, Sundays, and public holidays in Mizoram. This is the timeline for initiating the refund, not a guarantee of when the credit will appear in your account.
Refunds are made to the original payment method through the relevant payment provider. The time for the credit to appear depends on the payment method, provider, and receiving bank. Contact support if an initiated refund is delayed so that its status can be checked.
The refund amount relates to the affected eligible purchase or portion of the service. Any proposed deduction must be permitted by applicable law and supported by the conditions disclosed before purchase. No undisclosed cancellation fee will be imposed. A refund cannot exceed the amount collected for the affected transaction, and amounts already refunded or reversed will be taken into account to prevent duplicate reimbursement.
6. Service-specific conditions and customer rights
Where offered, vendor allotments, stall bookings, and separately paid activities may carry specific cancellation conditions disclosed before payment. Read those conditions along with this policy. Nothing in this policy limits statutory consumer rights or prevents a customer from approaching a competent authority, consumer forum, bank, or payment provider.
This policy version takes effect when published. Subsequent changes apply prospectively and do not retrospectively reduce rights applicable to an existing purchase.
7. Contact
Merchant: Mark Advertising
Business address: Ramhlun, Aizawl, Mizoram, India
Refund and payment support: contact@siruk.io